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Operations & Custodian Liaison

Petra Handoca

Tax Operations Team Leader
London

Petra started working in the tax field in 2013. She joined the Acupay Operations Team in February 2019. Having graduated from Coventry University in the UK with a BA in Spanish and International Relations, she also lived, studied, and worked in Oviedo, Spain and Catania, Italy.

Petra's passion for languages and travelling is only rivalled by her passion for good food. She is always eager to discover new and noteworthy restaurants on the London scene.

Petra speaks English, Spanish, Italian, Romanian, French, and Portuguese. She is currently learning Arabic.

+44 (0) 20 738 20342

Kenny Wu

Operations Analyst
New York

Kenny joined the team in 2011 and graduated from St. John’s University in Queens, New York with a Bachelor of Science in Finance. He works as an Operations Associate supporting Acupay's Italian operations and acts as liaison with DTC Participants for all operational matters.

Kenny is fluent in English and Cantonese.

+1 (212) 510 4387

Nancy Donato

Office Manager
New York

Nancy graduated from Oneonta State University with a Business Economics degree in 1980.She worked at various law and accounting firms as trust and estate paralegal and fiduciary accountant from 1980 to 1994. From 1994 to 2006, Nancy worked as a senior account representative at Fiduciary Communications Group, a predecessor to Acupay System LLC and from 2006 to 2010 for Acupay as Operations Associate. Since 2010, Nancy has been the Office Manager of Acupay's New York office.

+1 212 422 1222

Elsie Leigh

Operations Analyst
London

Elsie joined Acupay in 2014. As an Operations Analyst, she supports custodian banks in achieving smooth processing of tax relief requests for all their clients including entitlement monitoring and documentation management, across various markets. She also provides technical support to clients using the Acupay System.

Elsie holds an MSc in Financial Economics from City University, London and a BSc in Economics from Greenwich University, London.

+44 (0) 20 7382 4587

Benjamin Franke

Data Management Analyst
London

Benjamin joined the Operations & Custodian Liason Team as a Data Management Analyst in November 2019, having previously worked in both private equity and insurance. He graduated from the University of Aberdeen, Scotland, with an MA in Economics in 2018 and thereafter successfully completed an MSc in Economic Policy at the University of Utrecht in Utrecht, Netherlands.

Benjamin speaks fluent English, German, and is learning Dutch with a current intermediate proficiency in the language.

+44 (0) 20 3841 1822

Ekua Plange

Operations Assistant
London

Ekua joined Acupay in 2018 as an Intern supporting management of data and handling of documentation. She joined the Operations team in March 2021 as an Operations Assistant supporting the smooth processing of tax relief requests and administrative tasks.

Ekua studied Accounting and Finance at the University of Northampton. Ekua speaks fluent English and Dutch.

+44 (0) 207 382 4582

Kyra Jade Zambino

Tax Operations Analyst
New York

Kyra joined Acupay in June 2021 as a Tax Operations Analyst after graduating from University at Albany Business School with a degree in Business Administration, with a concentration in Finance and Informational Technology. In her spare time, she enjoys spending quality time with friends and family as well as travelling as much as possible.

+1 (212) 510-4931