Operations and Custodian Liaison Team

Jeremy Woodcock

Global Head of Operations
New York

Jeremy graduated from Penn State University in 2005, with a Bachelor of Arts in Japanese and also studied in Nagoya, Japan. He has had previous roles in management in various industries.

Jeremy started working for Acupay in 2010 and has been the Team Leader of Operations in the United States since September 2013. He is responsible for Acupay's Italian Operations and, in this function, supports DTC Participants in lodging their tax relief requests in the Acupay System, ensures all holders of tax-exempt notes are properly certified and monitors any tax payments and exchanges to non-exempt notes. He is further responsible for the smooth running of all interest payments and redemptions together with the data team.

Jeremy is also responsible for the management of Acupay's 6166 services.

Jeremy speaks English and Japanese.

+1 (212) 510 4371

Kenny Wu

Operations Associate
New York

Kenny joined the team in 2011 and graduated from St. John’s University in Queens, New York with a Bachelor of Science in Finance. He works as an Operations Associate supporting Acupay's Italian operations and acts as liaison with DTC Participants for all operational matters.

Kenny is fluent in English and Cantonese.

+1 (212) 510 4387

Wade Chang

Operations Associate
New York

Wade joined Acupay’s sister company, Bondholder Communications Group, in 2013 and transferred to Acupay in 2014 where he now works as an Operations Associate. He supports custodian banks in achieving the best possible tax status for all their clients – currently focusing on investors holding Italian bonds.

Wade graduated from New York University in 2013 with a Bachelor of Arts in Economics. He speaks English and Mandarin Chinese.

+1 212 510 4381

Seth Bailey

Operations Associate
New York

Seth joined the team in 2016 and graduated from Penn State University in 2005 with a Bachelor of Arts in Japanese, having studied in Tokyo, Japan. He has experience processing cross-border tax, including U.S. NRA withholding, and currently works as an Operations Associate supporting Acupay’s Italian operations.

Seth speaks English and Japanese.

+1 212 510-4398

Nancy Donato

Office Manager
New York

Nancy graduated from Oneonta State University with a Business Economics degree in 1980.She worked at various law and accounting firms as trust and estate paralegal and fiduciary accountant from 1980 to 1994. From 1994 to 2006, Nancy worked as a senior account representative at Fiduciary Communications Group, a predecessor to Acupay System LLC and from 2006 to 2010 for Acupay as Operations Associate. Since 2010, Nancy has been the Office Manager of Acupay's New York office.

+1 212 422 1222

Elsie Leigh

Operations Analyst

Elsie joined Acupay in 2014 as a Team Assistant offering support to the operations team, management and client relations, and is responsible for office management. She offers tax reclaim support to custodian banks and their investors in various markets, such as Germany, Spain, Belgium, Czech Republic and Italy; more recently, she has taken on the role of Operations Analyst.

Elsie holds an MSc in Financial Economics from City University, London and a BSc in Economics from Greenwich University, London.

She speaks fluent English.

+44 (0) 20 7382 0340